Terms of Service

1. Agreement

By using WaveLine Labs (“the Service”), operated by WaveLine Labs Ltd (Auckland, New Zealand), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. The Service

WaveLine Labs provides tools that help small businesses understand and improve how they appear in AI assistant recommendations. This includes free AI visibility audits, hosted facts pages, and paid subscription features including weekly re-checks and visibility history.

3. Free audit

The free audit is available without an account. Results reflect AI assistant responses at the time of the query; AI assistant behaviour is non-deterministic and results may vary between runs. We do not guarantee any specific audit outcome.

4. Paid subscriptions

Paid plans (Solo NZ$29/mo, Agency NZ$129/mo, prices GST inclusive) are billed monthly via Stripe. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months.

Prices are in New Zealand dollars (NZD) and include GST where applicable.

5. Business claims and ownership verification

By claiming a business and publishing a facts page, you confirm that you are an authorised representative of that business and that the information you publish is accurate to the best of your knowledge. Publishing false or misleading information about a business you do not represent is prohibited and may result in account termination.

6. Public facts pages

Facts pages you publish are publicly accessible and may be indexed by search engines and AI crawlers. This is the intended function of the feature. You may unpublish at any time. We reserve the right to remove any facts page that contains false, misleading, or harmful information.

7. Acceptable use

You must not use the Service to: (a) publish false or misleading business information; (b) claim businesses you do not represent; (c) circumvent rate limits or abuse the free audit feature; (d) attempt to access other users’ data; or (e) use the Service for any unlawful purpose.

8. Disclaimers

AI assistant recommendations are determined by third-party services (OpenAI, Google, Perplexity) outside our control. We cannot guarantee that publishing a facts page will cause any particular AI assistant to recommend your business. The Service is provided “as is” without warranty of any kind.

9. Limitation of liability

To the maximum extent permitted by New Zealand law, WaveLine Labs’ liability to you for any claim arising from use of the Service is limited to the amount you paid in the 12 months preceding the claim.

10. Governing law

These Terms are governed by the laws of New Zealand. Disputes will be resolved in the courts of New Zealand.

11. Changes

We may update these Terms from time to time. We will notify subscribers by email of material changes at least 14 days before they take effect.

12. Contact

hello@wavelinelabs.com